Your Privacy Is Our Priority

This Privacy Policy ("Policy") is published by eclbet12, an online gambling platform operating under international licensing. This Policy describes our privacy practices relating to the collection, use, disclosure and protection of personal information provided by users of our website.

"Personal Information" refers to any information that can be used directly or indirectly to identify a specific individual, including name, identity card number (MyKad), email address, mobile phone number, bank account details and financial transaction information.

This Policy applies to all eclbet12 services including online slots, live casino, sports betting, and all digital communications between us and our players in Malaysia.

eclbet12 collects personal information in various circumstances when you interact with our platform. This information is collected to enable us to provide a safe, efficient and responsible service.

Categories of information we collect include:

• Account registration information: full name, date of birth, MyKad or passport number, email address and mobile phone number
• Financial information: e-wallet details (Touch 'n Go eWallet, DuitNow), bank account numbers for FPX, and crypto wallet addresses (USDT, BTC, ETH)
• Gaming activity data: betting history, deposits, withdrawals and bonus usage
• Technical information: IP address, web browser type, device operating system, login sessions and cookies
• Communication records: correspondence via live chat, email and any queries submitted to our support team

We do not collect information beyond what is required for our operations and legal compliance. Any additional information is only requested when there is a valid reason and you will be informed in advance.

Personal information collected by eclbet12 is used solely for legitimate purposes appropriate to the services we offer Malaysian players. We do not use your data for unrelated purposes without your consent.

• Verifying player identity and age — the minimum age requirement of 21 years is strictly enforced
• Processing deposits and withdrawals securely through supported payment methods
• Managing player accounts including VIP programmes, bonuses and weekly cashback
• Preventing fraud, money laundering and unlawful activity
• Providing effective customer support via live chat and email
• Sending notifications related to accounts, transactions and promotions (subject to your communication preferences)
• Complying with international licensing requirements and applicable legal obligations

If we wish to use your information for any purpose not listed above, we will obtain your consent separately and explicitly before doing so.

eclbet12 processes your personal information on one or more valid legal bases. Our data processing is carried out in accordance with the principles of fairness, transparency and accountability.

The legal bases we rely on include:

• Contract: processing necessary to perform the service agreement between you and eclbet12
• Legal obligation: processing required to comply with applicable laws, including anti-money laundering (AML) and know your customer (KYC) requirements
• Legitimate interests: processing related to platform security, fraud prevention and service improvement
• Consent: where you voluntarily provide information for a specific purpose such as receiving marketing communications

eclbet12 respects our players' privacy. We do not sell or rent your personal information to any third party for commercial purposes. However, there are certain circumstances where we need to share your data with selected parties.

• Payment service providers: financial institutions, digital wallet providers and crypto networks that process your transactions
• Licensed game providers: gaming platform providers that supply content on eclbet12 under strict confidentiality agreements
• Regulatory authorities: where lawfully required by law enforcement bodies or licensed authorities
• Technology providers: companies that assist us with technical operations, including cloud computing and cybersecurity services, under binding data protection contracts

All third parties with whom we share information are bound by confidentiality obligations and are only permitted to use that data for the specified purposes.

eclbet12 implements appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, destruction or accidental disclosure.

• Data encryption during transmission and storage using industry-standard technology
• Strict access controls — only authorised staff may access player data, and only to the extent required for their duties
• Continuous security monitoring to detect and respond to any threats
• Regular security audits to ensure our systems and procedures consistently meet current standards
• Regular staff training on privacy practices and data protection

In the event of any data security breach that may affect your rights and freedoms, we will notify you within a reasonable time in accordance with established notification procedures.

eclbet12 uses cookies and similar tracking technologies to improve the user experience and ensure the platform functions properly. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential cookies: required for basic website functions such as login authentication and session security
• Performance cookies: collect information about how you use our website to help us improve our services
• Functional cookies: allow the website to remember your preferences such as language and account settings
• Analytics cookies: help us understand usage patterns for continuous improvement purposes

You can manage or disable cookies through your web browser settings. Please note, however, that disabling certain cookies may affect the full functionality of the eclbet12 website.

As an eclbet12 player, you have certain rights regarding your personal information. We respect and facilitate the exercise of these rights to the extent permitted by applicable law.

• Right of access: you may request a copy of the personal information we hold about you
• Right of rectification: you may request correction of information that is inaccurate or incomplete
• Right of erasure: you may request deletion of your personal information in certain circumstances
• Right to restriction of processing: you may request that we limit how we process your data in certain situations
• Right to object: you may object to the processing of your data for direct marketing purposes
• Right to data portability: you may request your data in a machine-readable format

To exercise any of the above rights, please contact the eclbet12 support team via live chat or email. We will process your request within a reasonable time and inform you of the outcome. Please note that some requests may be subject to review and legal limitations.

As eclbet12 operates under international licensing, your personal information may be processed or stored outside Malaysia. When such transfers occur, we ensure that adequate protections are in place to safeguard your information.

The measures we take include ensuring that any overseas data recipients are bound by legally binding data protection agreements, as well as security standards that are equivalent to or exceed the level of protection we offer Malaysian players.

eclbet12 only retains your personal information for as long as it is needed for the purposes set out in this Policy, or for as long as it is required to meet our legal and regulatory obligations.

Factors that determine the retention period include:

• Anti-money laundering (AML) legal compliance requirements that mandate record retention for a specified period
• Active account period — information is retained for as long as your account remains active and for a reasonable period after that
• The need to resolve any disputes, complaints or legal claims that may arise

When information is no longer needed, it will be disposed of or anonymised in a secure and systematic manner.

eclbet12 reserves the right to update or modify this Privacy Policy from time to time. Any significant changes will be communicated to players through appropriate means, such as in-platform notifications or via email to the registered address.

The "Updated" date at the top of this document will always reflect the date of the latest revision. We encourage you to review this Policy periodically to stay informed about how your information is managed.

Continued use of the eclbet12 platform after any changes to this Policy will be considered your acceptance of the updated terms. If you do not agree with any amendment, please contact our support team to discuss the available options.